In order for a business to be successful and profitable, it must designate resources strategically and utilize them efficiently. Gauging employee productivity is one means of determining the return a business is getting from its investment in human resources. Call center or telemarketing environments make up one area in which employee performance is measured quite literally, using metrics such as the number of calls made, average length of time taken to resolve issues or the concrete dollar value of revenue generated. Companies are increasingly beginning to realize something that many studies have already concluded: a person’s work environment can impact performance as well as job satisfaction.

Telemarketing centers and other large, open office environments are designed to maximize physical space, which often equates to a number of people working in close proximity to one another. Massive rooms brimming with cubicles in which employees must hear and speak over a drone of distracting background noise are not uncommon today. Owners and managers of companies utilizing such office environments are increasingly realizing the negative effects that noisy surroundings can have on employee productivity, and taking action to improve upon the work environment they provide for workers. In large, open office environments, controlling distracting background noise to allow for better focus is becoming a key concern in the minds of managers and business owners.

Minimizing distracting background noise in an office environment can be accomplished in several ways, one of which is the implementation of sound masking technology. Sound masking is a modern sound reduction method which introduces a comfortable background sound that masks inflections in surrounding voices and other distractions to provide a greater level of privacy to individuals in open office environments. Sound masking emitters are installed in strategic locations throughout an open office or call center environment to drown out distractions and provide for a quieter work environment that is conducive to concentration and productivity.

Sound masking is an innovative sound control option that is being increasingly implemented as open office environments become more abundant and greater emphasis is being placed on employee productivity and satisfaction. Sound masking products may be used in combination with other soundproofing treatments such as absorptive panels to control reverberations and further reduce the overall background noise levels within a room. Due to the unique needs of individual office environments, it is advised to consult with a reputable soundproofing supplier prior to attempting to implement sound masking or any other soundproofing solution.

About the Author: Mark Rustad is President of NetWell Noise Control, based in Minneapolis, MN. Founded in 1991, NetWell is a leading supplier of soundproofing products, sound reduction treatments, and online acoustical consulting services. NetWell’s sound management skills are packaged into the industry’s premier website. Discover first hand why so much of NetWell’s business stems from the referrals and repeat orders they receive from satisfied clients around the world.

Tags: office sound reduction, sound masking

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